Reference

Terms and Conditions at lotari

These Terms and Conditions govern every interaction between you and lotari — from opening your account to withdrawing your balance via UPI, Paytm, or PhonePe.

Account EligibilityDeposit & Withdrawal RulesUPI, Paytm, PhonePe AcceptedJurisdiction-Dependent AccessAccount Suspension Policy
lotari Terms and Conditions at lotari
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe a decision made on your account was inconsistent with what is written here, our support team is available…

Live Chat Start a chat session directly from your account dashboard. For Terms-related disputes, select 'Account & Policy' from the topic menu so your query is routed to the correct team without delay.
Email Support Send a written query to our support address. Include your account ID and the specific clause you are querying. Written responses carry a reference number for your records and any follow-up.
Help Centre Our Help Centre holds a searchable index of clauses, definitions, and worked examples drawn directly from these Terms. Check there first — most account-policy questions are answered in under two minutes.
HOW WE HANDLE COMPLIANCE

Data, Security, and Your Rights Under These Terms

These Terms and Conditions are backed by concrete operational policies on data handling, account security, and the way we process requests from you.

Data Retention

We retain your account data for the period required by applicable law in your jurisdiction.

Cookie Policy

Cookies used on this domain are described in our Cookie Notice, which forms part of these Terms.

Account Security

Under these Terms, you are responsible for maintaining the confidentiality of your login credentials.

Right to Rectification

If your account details are inaccurate, you have the right to request a correction.

Who to Contact for Policy Requests

All formal requests — data access, correction, account closure, or Terms clarification — must be submitted in writing to our…

Account Closure Process

These Terms set out a clear closure process: submit a written request, we confirm receipt within 24 hours, remaining balance…

Frequently Asked Questions About These Terms

The answers below address the clauses our account holders ask about most often. If your question is not covered here, reach us via live chat or email and we will point you to the relevant section of these Terms.

Yes. Every payment method we accept — UPI, Paytm, PhonePe — is covered by Section 4 of these Terms. Transaction limits, processing windows, and dispute procedures described there apply equally across all three rails.

We will publish an updated version on this page and, where practical, notify you via the email on your account. Continuing to use your account after the update takes effect means you accept the revised Terms.

Access depends on local law and is available where local law permits. If a legislative change affects your eligibility, we will notify you and handle any remaining balance in line with the account closure process in Section 7.

Submit a written data-access request to our support email with your account ID. We aim to respond within the timeframe required by applicable law, and we will send you a summary of all personal data we hold.

Section 5 covers disputed or delayed credits. If your UPI withdrawal has not arrived within the stated window, raise a ticket via live chat or email referencing the transaction ID and the relevant clause.

These Terms require that you are of legal age to access online gaming services in your jurisdiction and that your use of the platform is lawful under local law. We verify eligibility during the account opening process.

Yes. Submit a written closure request via the Help Centre or support email. We will confirm receipt within 24 hours, and your remaining balance will be returned to your registered UPI, Paytm, or PhonePe account.